Code of Conduct

1. Purpose

At Ahbab Travel & Tours, we are dedicated to creating a welcoming, inclusive, and respectful environment for all our clients, team members, and community. This Code of Conduct outlines our expectations for behavior and the steps we will take to ensure a safe and positive experience for everyone.

Our goal is to make every interaction—whether during Hajj and Umrah journeys, at events, or online—a reflection of our values and professionalism.

2. Scope

This Code of Conduct applies to all spaces managed by Ahbab Travel & Tours, including but not limited to:

• Physical interactions at offices, events, or on travel journeys.
• Online interactions on our website, forums, and social media platforms.
• Communication channels like email, chat, or phone.

By engaging with Ahbab Travel & Tours, you agree to abide by this Code of Conduct.

3. Our Values

We strive to operate with the following principles:

• Respect: Treat everyone with dignity, kindness, and empathy.
• Inclusivity: Celebrate diversity and ensure equal treatment regardless of race, ethnicity, gender, nationality, disability, religion, or age.
• Integrity: Uphold ethical behavior and honesty in all dealings.
• Excellence: Foster professionalism and high standards of service.

4. Expected Behavior

We expect all participants, including team members, clients, and partners, to:

• Show courtesy and respect in all interactions, whether in person, online, or during travel.
• Communicate with clarity and consideration for others’ perspectives.
• Respect cultural and religious sensitivities, especially during Hajj and Umrah journeys.
• Avoid behavior that disrupts or creates discomfort for others.
• Use inclusive and appropriate language in all forms of communication.

5. Unacceptable Behavior

Unacceptable behaviors include, but are not limited to:

• Harassment, discrimination, or intimidation of any kind.
• Disrespectful comments or actions targeting race, gender, religion, disability, or any other identity.
• Aggressive or disruptive conduct, including verbal abuse, threats, or inappropriate gestures.
• Use of offensive language, imagery, or actions that could harm others.
• Breach of cultural and religious sensitivities during pilgrimage-related activities.
• Advocating or encouraging any of the above behaviors.

6. Reporting Violations

If you experience or witness behavior that violates this Code of Conduct, please report it promptly. Reports can be made to:

• Email: ahbabtravels@yahoo.com
• Phone: 051-2342208
• In-person Contact: Office No. 03, Mezzanine Floor, Fayyaz Plaza, Blue Area, Islamabad

All reports will be handled confidentially. We are committed to resolving issues promptly and fairly.

7. Enforcement

Individuals who violate this Code of Conduct may face consequences, including but not limited to:

• Verbal or written warnings.
• Temporary or permanent exclusion from events, services, or platforms.
• Escalation to legal authorities if required.

The severity of the consequences will depend on the nature and impact of the violation.

8. Acknowledgment

This Code of Conduct is inspired by and adapted from frameworks such as the Contributor Covenant and other industry-standard guidelines.

By participating in our community, you agree to abide by this Code of Conduct and help create a welcoming, safe, and respectful environment for everyone.

9. Commitment to Improvement

At Ahbab Travel & Tours, we are committed to continuous improvement. If you have suggestions or feedback about this Code of Conduct, please contact us at ahbabtravels@yahoo.com.